All reservations must be made in advance. We recommend a minimum of 30 days prior to the date of your arrival. This will make it possible to make all the necessary arrangements for your trip: hotel, transport and all other service reservations to complete your experience. We only accept reservations made through our website or verified travel channels.
To make a reservation, Cusco Peru Trips requires payment of 50% of the total tour in advance, using the authorized payment methods of our payment platform, the other 50% of your tour must be paid in cash the first day of arrival in the city of Cusco or at the same manner than the first payment.
Once the prepayment is confirmed, the booking department will send you an email with the confirmation, this email is a guarantee document of your reservation after the client receives the confirmation, you must Verify the content of the Booking Confirmation in detail, and confirm it again at the same way.
Finally, In order to reconfirm the reservation, you will need to send us the following information for each passenger making the trip: Full Name, Passport Number, Nationality, Age, Sex. It is recommended to advise allergies, illnesses, passenger conditions, characteristics of each passenger, food preferences, etc.
If your reservation includes nights of accommodation, the confirmation of the hotels is subject to availability, if there is no space in the hotel specified in the email, the client will be given another of a similar category and price.
The company reserves the right to accept last minute reservations (48 hours before the client’s arrival at the destination), in this situation, the company will expressly indicate the special conditions of the said reservation, which will include, if applicable, special hours.
These conditions must be mutually agreed with the client and will be evidenced by email.
All rates are quoted in American dollars ($US) and are subject to necessary adjustments without prior notice. Fares are final and per person.
Failure to appear in person according to the contract will result in the total loss of contracted services without any refund.
In the same manner, there is no refund for any cancellation or withdrawal from any contracted service during the tour.
Occasionally some services may be interrupted or canceled due to severe weather conditions or social conflicts such as strikes. In this case, there will be no refunds for services that have already been previously reserved, regarding interruptions or conditions that are beyond our control. However, we will offer for any future reservations a 50% discount.
For Tours that include the visit of Machu Picchu, as Day tours or Multiday Packages.
To 30 Days before the date of travel: 100% refund assuming the expenses for transfer de money or other taxes.
To 15 Days Before the date of travel: 50% refund assuming the expenses for transfer de money or other taxes.
After 15 days before the date of travel: The program is not refundable.
For Day Tours (except day tours or packages to Machu Picchu).
To 7 Days before the date of travel: 100% refund assuming the expenses for transfer de money or other taxes.
After 7 days before the date of travel: The program is not refundable.
To take note: All the refunds will be done using only a PayPal account.
CUSCO PERU TRIPS is not responsible in the event that the client does not comply with instructions given by the Guide, such as when the client decides to abandon his or her group to walk off on their own.
CUSCO PERU TRIPS reserves the right to make rational adjustments or substitutes to the itinerary whenever it may be considered necessary or in some cases obligatory. The client’s baggage and personal possessions are their responsibility. There will be no refund for unused services as dictated by the purchased itinerary such as hotels, meals, transportation or guided tours, etc. and any other service provided in the original booking.
CUSCO PERU TRIPS does not assume any responsibility when the client arrives late or does not show up at all.